Here we go again. Another roadshow has come to town that tries to cache on the Antiques Roadshow television show. A client alerted me to this bunch and I went in to check it out myself. From what I saw this organization is more about buying gold and silver than anything else. I have been [...]

Customer Satisfaction I think our biggest indicator of customer satisfaction is our customer referral rate. We are very proud that our customers recommend us to their family and friends. To all my customers, thank you, I am deeply appreciative of your loyalty. I think our customer loyalty stems from receiving value, service and a great [...]

Lately I have been getting a lot of questions about “Mail In” gold buyers so I thought I would do a comparison for my customers. I have been seeing a lot of ads for dollars4gold and their GG guarantee caught my attention. I figure if my customers could get twice as much from them as [...]

Selling anything can be stressful especially when the value of the item is not well understood by the seller. Placing yourself in the control of someone who is going to profit from the transaction is risky. What does it say about a business that is not open and up front with what it pays out. [...]

In the November 2009 issue of Consumer Reports I came across an interesting article on page 9. The article is called ” Cashing in gold? Here’s the catch”. Visit www.consumerreports.org to see the complete article My customers often relate to me some of the negative experiences they had prior to finding my service. I feel [...]

Every day it seems there is a new company with flashy ads advertising their service to buy old, unwanted gold and jewelry. You know the ones with happy people holding a lot of cash in their hands. This is a great image to sell a service but how much did they get paid per unit [...]